Arrival

Please arrive 15 minutes before your appointment to register. If you arrive late, your appointment will be shortened out of consideration for the next customer.

Health Conditions

When making your booking please advise us of any health conditions and any medication you are taking. For certain medical conditions, we will require written permission from your doctor to proceed. Please speak to our spa or House Help team for more information.

Pregnancy

We are proud to offer a specialised menu of maternity treatments. Inform your therapist if you are pregnant to allow us to tailor your experience. Please note our pregnancy and safety policy: no treatments can be given in the first 12 weeks of pregnancy.

Age Policy

No one under the age of 16 is permitted in our Health Clubs. Our treatments are specially tailored for adults; however, we do offer treatments to those aged 16-18 with parental consent.

Accessibility

Some of our spas have wheelchair access and all of our spas are suitable for people with visual or hearing impairments. For specific information please contact the venue you would like to visit.

Therapists

If you would like either a female or male therapist, please let us know when making the booking.

Spa Etiquette

Although we encourage social grooming we request that you refrain from using your mobile when in our spas.

Need more information? You may find our FAQs helpful.